Native Outlook and Office experience
Microsoft CRM 4.0 enables you to work directly within the familiar, comfortable Microsoft Outlook environment, as well as other Microsoft Office applications.

 Single customer repository
Searching for customer-critical information among disparate sources is not just time-consuming, it’s morale-consuming. Microsoft CRM puts all your customer data in one place and can be customized to give employees access to only the information they need, when they need it—in the office or not.

 Easily adapts to your company’s needs
Meet your company’s specific business requirements by tailoring Microsoft CRM 4.0 Small Business Edition to match your unique business situation. Use intuitive, Web-based design tools to modify application forms, data fields, and relationships

 Quick to deploy and easy to manage
Microsoft CRM 4.0 is designed for fast installation and trouble-free maintenance, letting you focus on your customers rather than your IT infrastructure, speeding your company’s return on investment.

 Full range of mobile solutions
Access customer information anywhere through enhanced data synchronization and mobility features that take advantage of the tools and information you need no matter where you are.

 Powerful workflow and analytics
Streamline business processes through process automation that transforms repetitive work tasks into powerful business workflow. Measure the success of your business processes with powerful tracking and analytic tools that help you monitor your business and make better decisions more quickly. Use SQL Reporting Services for powerful reporting or take data into Excel while maintaining a live data link.