Opportunity management makes it easier to convert leads to opportunities, and then track them throughout the sales cycle

 Sales process management enables the consistent tracking and closing of sales opportunities

 Pipeline optimisation uses analytical tools to provide sales people with qualified leads and opportunities

 Quotes are generated using a full-featured product catalogue that supports complex pricing levels, units of measure, and discounts

  Order management converts quotes to orders that can be modified and saved until they are ready to be billed as invoices

  Sales force management makes it possible to measure sales performance against quotas

  Sales literature can be created, managed, and distributed

  Direct e-mail uses templates to send customized e-mail messages to customers sharing common characteristics