Simply CRM provides the following implementation services:

 CRM Implementation
Simply CRM consultants are experienced in the implementation of custom CRM solutions as well as the implementation of CRM products offered by vendors such as Onyx and Microsoft. Our consultants have implemented CRM solutions that integrate systems across multiple business units, ensuring employees have all the necessary information to provide excellent customer service at each point of contact. We have upgraded customer’s CRM systems to utilise the latest technology available and have extended vendor offerings to meet the unique needs of their business.

 BI Implementation
Our Consultants have implemented, business intelligence solutions using Cognos and Microsoft Business Intelligence packages. We can bring our combined experience of working with customer interactions and record of delivering highly scalable BI engagements to deliver unique insight into your customer information.

 Post Implementation Consulting
Post implementation consulting involves working with your organisation to ensure that you get the most out of your existing CRM implementation. Often it is not until you have been using a system for sometime that you identify additional requirements, more efficient ways of doing things, issues regarding missing or poor data quality. This is where Simply CRM excels. We can work with your organisation to develop ways of dealing with common business problems such as:

    Changes to business processes
    Complying with changed legal requirements (Data Protection)
    Importing New Contacts, Sales Opportunities and
     Survey information
    Managing Data Enrichment (Outbound calling, D&B data”
     integration)
    Managing Duplicate Removal
    Enforcement of Data Quality Standards and Cleaning “dirty
     data”
    Resolving System Performance Issues
    Productivity customisations
    Knowledge Transfer

 Bespoke CRM Implementation
Often in an attempt to appeal to the broader market, CRM Vendors can not deliver a solution the adequately meets the needs of your organisation. This is where our consultants excel. Simply CRM consultants can develop a tailor made application that delivers your companies exact requirements and offers the best value for money.

 Systems Integration
Some software packages excel in one area, whiles other packages are better suited for another area of your business. However, often these packages must share information in order for your business to benefit the most. Simply CRM can integrate these systems in the most appropriate way, whether in real time or batch. We can integrate your systems by building a custom application or by utilising a package designed specifically for integration such as Microsoft BizTalk.